Terms and Conditions

Bookings

  • A deposit is required to secure every booking and must be paid at the time of booking.
  • The minimum deposit is 1 night’s accommodation cost.(The deposit rules may differ from for any bookings during our peak season. Full payment may be required at the time of booking)
  • Payment of deposit must be made by cash, credit card (MasterCard or Visa only) or EFTPOS.
  • All guests are required to provide photo ID and a credit card for security on check-in.
  • Bookings may be cancelled without notice if the deposit is not received by the agreed due date.
  • Balance of payment for booking is required on arrival by cash, credit card or EFTPOS. (Please note that cheques are not accepted)
  • The management endeavours to hold the accommodation/site booked, however, they reserve the right to transfer the booking to a similar accommodation for the same period.
  • In accommodation with triple bunk beds, children under the age of 9 are not permitted to use the top bunk and children must not play on the top bunk.
  • We reserve the right to refuse entry into Rowes Bay Beachfront Holiday Park. A full refund will be issued under these circumstances.
  • Persons under 18 years of age must be accompanied by a parent or guardian.
  • The tariff is based on the number and type of guests for the specified time and duration. Any amendments may change the tariff.

Non-refundable Bookings

  • Full payment is required at the time of booking.
  • Bookable at least 14 days before arrival date.
  • No refund will be offered for cancellations and no shows
  • Changes or amendments to the reservation will be deemed as a cancellation and no refund will be offered

Cancellations

  • Bookings cancelled more than 72 hours prior to check-in, will be refunded in full. Alternatively, the booking can be transferred to another date within 12 months if available.
  • Cancellations inside of 72 hours of check-in will result in the price of one night’s accommodation from each accommodation unit or site being deducted from the refund.
  • Non arrival on the first night of the booking (without notification) automatically cancels entire booking.
  • Payments are not refundable if the stay is cut short.
  • Peak bookings will be refunded in full if cancelled inside of 7 days. Within 7 days or after payment is non refundable, this includes early departure.

Check in/out Time

  • Check in time is from 2pm (for accommodation) and 11am (for sites) and check out is no later than 10am on day of departure (unless late check out is organised prior).
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